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Customer Service Specialist

Our client Bullog is exclusive logistic partner of the largest fast food chain in Bulgaria and is responsible for organization, transportation and logistic of products used in the restorurants of this chain. Bullog EOOD is a part of the international HAVI GROUP and due to signifficant work volume increase the company needs to extend its administration and operational structure. 

The Trade Department needs to hire:

Customer Service Specialist

Ref. BCS0809


Responsibilities:

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  • Apply and improve HAVI Group stadards for feedback and client complaint
  • Apply the policies and standards for customer service
  • Maintain intensive communication with clients, proceeds with orders
  • Support the data base in the ERP software
  • Supervise the satisfaction of the clients and prepare reports for performance
  • Manage regular feedback forms for customer service qualitywith the clients

Requirements:

  • Suitable education
  • 1 to 3 years experience at similar position
  • Good knowledge of English language
  • Previous experience in an international business environment is an advantage
  • ÊComputer literacy
  • Excellent communication skills with clients
  • Ability for time management and task prioritization, deadline keeping

The company offer:

  • International know-how, European standards and working environment conditions
  • Opportunity for training and career development
  • Attractive remuneration

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About the Author

Horizons is a leading recruitment company specializing in expert and middle management positions with 14 years of experience on the Bulgarian market. Our team consists of business oriented consultants with industrial specialization, professional understanding of the business trends and a pro-active approach towards recruiting and hiring through different methodologies and innovations. Horizons owns license №2118 from 27.09.2016.