Horizons® Bulgaria · Public Sector Services

Digital Capability & Workforce Transformation

We support public sector organisations in building internal capabilities for sustainable digital transformation — developing teams, skills, structures, and operating models that enable long-term independence and execution capacity.

Capability framework

How internal digital capability is built

01

Assess

Understand current skills, structures, and digital maturity to define a realistic starting point.

02

Design

Create the right organisational setup, roles, and operating models for digital delivery.

03

Build

Develop teams through targeted hiring, upskilling, and embedded expertise.

04

Scale

Enable sustainable delivery of digital initiatives with reduced reliance on external vendors.

Key components

What the service includes

Capability assessment

Skills & roles analysis — evaluation of existing workforce capabilities and structures.

Digital maturity — identifying the organisation’s readiness for transformation.

Gap definition — aligning current capabilities with strategic objectives.

Organisational design

Digital structures — design of digital units, GovTech teams, and transformation functions.

Role definition — clear responsibilities across business, IT, and delivery teams.

Operating models — frameworks for efficient digital project execution.

Skills & team development

Upskilling programmes — structured development of digital, data, and delivery skills.

Training — covering governance, data-driven decision making, and project management.

Leadership development — enabling leaders to drive and sustain transformation.

Workforce & talent strategy

Workforce planning — identifying future roles and capability needs.

Hiring strategy — building realistic recruitment roadmaps.

Talent integration — embedding experts to accelerate capability building.

Why this service matters

Digital transformation in the public sector is not sustainable without internal capability. Building the right teams, skills, and structures ensures long-term impact beyond individual projects.

Long-term independence

Reduce reliance on external vendors by developing internal expertise and delivery capacity.

EU alignment

Supports European priorities around capacity building, sustainability, and resilient public institutions.

Our approach

Not just HR. Not just consulting.

Integrated model

This is not purely an HR service nor traditional consulting. We combine organisational design, talent strategy, and execution support into a single, cohesive approach.

Built for execution

Our focus is to enable organisations to independently design, manage, and deliver digital initiatives — not just plan them.

Ready to build internal capability?

From dependency to self-sufficient delivery

Tell us about your organisation and we will help you design the teams, skills, and structures needed for sustainable digital transformation.