Select the process and scope
Choose a standard AI role or define the appropriate setup around task volume, business rules and the intended result.
Horizons® Bulgaria · Managed AI roles
AI Staff as a Service for business operations
Implement managed AI assistants for structured recruitment, customer support and administrative workflows with defined responsibilities, integrations, KPIs and human-in-the-loop controls.
Standardised rolesClear tasks and responsibilities
Managed implementationTiming based on scope and systems
Human-in-the-loopApprovals and escalation rules
Measurable operationKPIs, monitoring and optimisation
How it works
Three stages from process selection to active operation
The implementation starts with a repeatable business process, not the technology itself. Tasks, inputs, controls and expected outputs are agreed before launch.
Configure workflow and integrations
Set up prompts, approved knowledge sources, access, integrations, approval steps and escalation rules.
Monitor and optimise
Launch the role with performance tracking, human oversight, reporting and iterative workflow improvements.
Managed digital role
Designed around a real business process
AI Staff as a Service includes the operating rules and support required to place an assistant inside an existing workflow, rather than providing generic software access.
Tasks, integrations, controls and reporting in one managed service
Each role defines the tasks it may perform, the information it may use, the outputs it should produce and the situations that require human approval or escalation.
The commercial model combines an initial analysis and implementation fee with a monthly fee based on role scope, volume, integration requirements and the agreed level of ongoing support.
01
Defined boundariesClear actions, data sources, communication rules and limits of responsibility.
02
Human approvalsEscalation and review for sensitive, unusual or decision-critical situations.
03
Measured improvementKPIs, monitoring, reporting and adaptation as the business process changes.
Standard AI roles
Choose a starting point for automation
Each role can be adapted to your terminology, systems and operating rules while retaining a clearly defined service scope.
AI Recruitment Coordinator
Supports initial screening, candidate communication, interview scheduling, structured summaries, follow-up and ATS administration.
AI Customer Support Agent
Handles standard enquiries using approved knowledge, maintains consistent first-line communication and escalates complex cases.
AI Executive Assistant
Summarises meetings and correspondence, extracts tasks, prepares drafts and supports calendar and priority coordination.
Benefits and boundaries
AI supports the team without replacing human accountability
The service is designed to reduce repeatable work and improve process consistency. Final business decisions, sensitive actions and exceptions remain with the responsible employees.
Repeatable workflowsSuitable for structured communication, coordination and information processing.
Scalable scopeAdd volume, workflows or additional roles as operational needs develop.
No autonomous final decisionsThe assistant does not independently approve hires, offers or critical business actions.
No operation outside agreed rulesUnusual, sensitive and complex cases are routed to a responsible person.
Best fit
Teams with growing volumes of repeatable work
The strongest use cases have a sufficiently standardised process, clear rules and employees spending material time on routine coordination or communication.
HR and Recruitment teams
Reduce time spent on screening administration, candidate communication, scheduling and reporting.
Customer support teams
Handle standard enquiries consistently and route exceptions to the appropriate employee.
Managers and growing businesses
Summarise information, prepare drafts, extract tasks and organise repeatable administrative workflows.
Related solutions
Automation, recruitment or workforce capacity?
Select the route based on the intended result: automate a structured process, hire an employee or add external recruitment and employment support.
AI Staff as a Service
A managed digital role for structured tasks, integrations and controlled automation.
IT Recruitment
Specialist sourcing and hiring support when your organisation needs a technology professional.
Recruitment as a Service
Ongoing sourcing, screening and coordination capacity for an active hiring pipeline.
Frequently asked questions
AI Staff as a Service FAQ
The implementation plan is confirmed after reviewing the process, systems, access requirements and required controls.
What is AI Staff as a Service?
It is a managed digital assistant model in which an AI role is configured to support defined business tasks such as recruitment coordination, customer support or administration.
Does AI Staff replace employees?
No. It supports teams with repeatable tasks. Final decisions, sensitive actions and exceptions remain under human control.
How long does implementation take?
Timing depends on the role scope, knowledge sources, systems, integrations, access requirements, testing and approval controls. A realistic plan is agreed after the process review.
What systems can AI Staff work with?
The role may be configured around email, CRM, ATS, calendars, documents and approved knowledge sources, subject to access, integration, security and governance requirements.
Test a managed AI role
Show us the process you want to improve
We will discuss the tasks, integrations, control points and expected KPIs before proposing a demo.