Frequently asked questions
Employer of Record service scope FAQ
The answers below describe a typical service. Your final proposal and agreement determine the actual scope, responsibilities and fees.
What is included in the Horizons® EOR service?
The agreed service may cover employment documentation, monthly payroll, statutory deductions and contributions, leave records, employee-file administration, employment changes and routine employee support. The final inclusions are listed in the proposal and agreement.
Does the EOR fee include the employee’s salary and statutory costs?
No. Employee remuneration, employer statutory costs, benefits and reimbursable expenses are employment costs funded by the client. The EOR administration fee is a separate service charge unless the proposal states otherwise.
When must the client fund payroll?
The funding deadline is defined in the service agreement and payroll calendar. Funds and complete payroll inputs must be received early enough for processing before the applicable payment and reporting deadlines.
Can Horizons® provide benefits to employees?
Agreed locally available benefits may be coordinated through the service, subject to eligibility, insurer or supplier terms, pricing and the selected employment setup.
Can the client change salary or employment terms directly?
Proposed changes should be discussed with Horizons® before implementation. Employment terms can require formal documentation, payroll changes, employee consent or other actions under the applicable process.
Does Horizons® manage employee performance?
The client company normally sets objectives, assigns work and manages day-to-day performance. Horizons® handles the agreed formal employment and HR-administration steps and should be consulted before any action affecting employment terms or status.
Can recruitment be combined with EOR?
Yes. Horizons® can separately provide candidate search and selection, followed by EOR feasibility review and onboarding for the selected professional.