Training Plan: Communication Skills
Training in communication skills in organizations is necessary in several key situations:
New Employees or Teams:
When new employees join an organization, it is important for them to develop effective communication skills to successfully integrate and work efficiently in a team.
Changes in the Structure or Strategy of the Organization:
Changes in corporate culture, structure, or strategic changes often require improved internal communication to ensure a smooth transition and maintain employee engagement.
Low Performance or Communication Problems in Teams
If low efficiency or frequent misunderstandings and conflicts in work teams are observed, this may be a signal that improvements in communication skills are necessary.
Leadership Skills Development
For managers and leaders, communication skills are critical for managing and motivating their teams, as well as for negotiating and representing the organization externally.
Upcoming Changes or Crisis Situations
In times of change or crisis, effective communication is key to managing expectations and maintaining morale and engagement among employees.
International and Multicultural Environment
In a globalizing world, organizations often operate in an international and multicultural context, requiring specific communication skills to overcome cultural barriers.
The introduction of new technologies may require training to ensure employees effectively use new communication platforms and tools.
Session 1: Introduction to Communication Skills
- The importance of effective communication
- Basic communication models and theories
Session 2: Nonverbal Communication
- Gestures, facial expressions, and body language
- The importance of nonverbal signals in communication
Active Listening Skills
- Techniques for active listening
- Practical exercises to improve listening skills
Session 4: Clear and Effective Expression
- Structuring thoughts and ideas
- Effective expression and argumentation
Emotional Intelligence in Communication
- Understanding and managing emotions
- The impact of emotional intelligence on communication
Session 6 and 7: Managing Conflicts and Difficult Conversations
- Strategies for conflict management
- Techniques for dealing with difficult conversations and situations
Feedback – Giving and Receiving
- Techniques for effectively giving feedback
- Receiving criticism and using feedback for personal development
Public Speaking and Presentation Skills
- Tips and techniques for public speaking
- Creating and delivering impactful presentations
Assessment of Training:
Applying Communication Skills in a Professional Context
- Communication within a team and between departments
- Creating a positive work atmosphere through effective communication
Participants will be assessed through observation during the sessions and a final practical test involving a presentation or role-play.
Feedback and Certification:
Each participant will receive individual feedback on their skills and progress. Upon successful completion of the training, participants will receive a certificate of participation.
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