- May 27, 2026
- Open Positions
Customer Service Specialist
JYSK · Customer Service Team
Customer Service Specialist
Join an ambitious fast-growing Danish retail company and become the voice of JYSK — delivering first-class service to customers across multiple channels from the head office in Bozhurishte, Sofia.
About the company
A top employer in Scandinavian retail
JYSK is an ambitious fast-growing Danish retail company with a solid financial background that values dedicated hard work. The JYSK business concept focuses on selling quality products with a Scandinavian look and feel at very competitive prices.
Due to their growing team, JYSK is searching for a motivated and ambitious person to join as a Customer Service Specialist, located at their head office in Bozhurishte, Sofia.
About the role
Customer Service Specialist
The Customer Service Specialist will be responsible for delivering excellent service to JYSK customers across multiple channels — phone, email, and chat — while supporting store teams and contributing to the overall goals of the Customer Service Centre.
The role requires a flexible, communicative, and solutions-oriented professional who thrives in a fast-paced retail environment and takes ownership of customer interactions from start to finish.
Key Responsibilities
Customer Support
- Provide excellent customer service across multiple channels: phone calls, e-mails, chat, etc. in a timely manner
- Deal with customer claims and replacements
- Handle undelivered and delayed orders
- Report customers’ surveys
- Upsell and sell additional articles
Operations & Collaboration
- Support the stores and secure optimal cooperation between stores and other JYSK CSC teams
- Know the articles, services, and follow procedures
- Manage daily tasks efficiently
- Actively contribute to meeting the team’s goals
Requirements
Who we are looking for
Skills & Attitude
- Able to make decisions in tough situations — independent, yet a strong team player
- Flexible and smart in facing customer service challenges
- Ability to work fast under stress and pressure while maintaining a positive attitude
- Communicative with a positive approach to customers
- Responsible attitude, motivation, and desire to learn
- Committed to providing high-class service
Background & Languages
- Experience in customer service in a retail company is an advantage, but not required
- Excellent English skills
- Strong written and verbal communication skills
- Good computer literacy and ability to work with multiple tools simultaneously
The opportunity
Why join
Development & trainingOpportunities for career development and first-class practical trainings in an international company that constantly invests in its people.
Great culture & environmentA great company culture, an exciting international working environment, and structured working hours: 08:30–17:00 or 10:30–19:00.
Benefits packageFood vouchers, health insurance, and transport costs covered — as part of a comprehensive employee benefits package.
Horizons is a leading recruitment company specializing in expert and management positions with 20 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, a professional understanding of business trends, and a proactive approach toward recruiting and hiring through different methodologies and innovations.
Horizons owns license No 2118 from 27.09.2016.
Apply for this position
If you are interested in this position, please send your updated CV.