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Technical Service Lead

Technical Service Lead

Our Client Adatis has grown to over 100 people, with offices in UK, Bulgaria and India. They have become a Microsoft Gold Partner, as well as holding Microsoft Analytics Advanced Specialisation. Adatis is now part of Telefonica Tech as of March 2022, powering the next phase of our growth.
A Data Analytics Consultancy that works with clients to deliver information solutions, to help make better informed business decisions.
They are a people-first business with a close-knit team and a culture that people really love; and, importantly, a career model that lets employees take control of your development and progression.
THEIR VISION: To be the data analytics company most admired for its people, culture and innovation.

THE ROLE Technical Service Lead

In this customer-facing role, as a key and valued member of our Managed Services team, you will ensure that our customers’ enterprise-level applications in Data & Analytics are operating without incidents. Taking responsibility for leading the delivery of services within our clients and supporting and directing colleagues across the team. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and have the professionalism to communicate with a variety of teams and users.

You will be located in Bulgaria and working from home or our office, collaborating and socialising with your colleagues across our two UK and India offices.

Occasionally, we would need your help outside of the normal office hours which of course, will be highly recognised and rewarded! There will be some occasional travel to work alongside our customers’ offices, so the ideal candidate must be comfortable with this.

RESPONSIBILITIES

As a Technical Service Lead you will be expected to do the following:
Support the onboarding of clients through the delivery of Service Design & Transition activities
Ensure that technical knowledge is transferred and retained
Be a natural point of contact for several of our clients who you will work most closely with
Act as a technical point of escalation for the Managed Service we deliver to our clients
Collaborate on the definition and ongoing improvement of internal processes;
Establish and refine technical best practices for delivering a premium Managed Service
Influence the design of solutions such that they are supportable, including input into delivery frameworks
Mentor the wider Managed Service team providing day to day direction where requires

SKILLS / EXPERIENCE

Enterprise-level engineering/development practices
Attention to detail and a focus on continual improvement
Problem-solving
Ability to identify opportunities and issues
Ability and attitude towards investigating and sharing new technologies
Willingness to learn based on feedback and able to help others develop
Strong written and spoken English
Interpersonal skills
Experience or/and interest in some of the following (but not limited to) technologies: Microsoft SQL Server, Integration Services, Analysis Services, Azure Data Lake, Azure Data Factory, Power BI etc.

THE COMPANY OFFERS

Attractive salary and Profit Share Bonus
Great holiday allowance – 25 days + public holidays
Company team days (3 times a year!!)
Unlimited budget for books for your learning
Trips to technical conferences (e.g. SQLBits)
Travelcard
Multisport card
All the usual perks (pension, healthcare blah blah)
A company that values its’ team above all else
Freedom to grow your career path
A flat hierarchy and no-door policy
A relaxed approach to where you work (office, home, client)

If you are interested, please, send your CV

Your personal information will be used only for the purpose of the recruitment process and will be treated with confidentiality and respect. Confidentiality is guaranteed and protected by law.

Horizons is a leading recruitment company specializing in expert and middle management positions with 18 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, a professional understanding of the business trends and a pro-active approach towards recruiting and hiring through different methodologies and innovations.

Horizons owns license No 2118 from 27.09.2016.