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Store Manager Miele Experience Center

Store Manager Miele Experience Center

Our client Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe. The company was founded in 1899 by Carl Miele and Reinhard Zinkann, and it has always been a family-owned and run company.

For their growing number of stores in Bulgaria they are looking for Store Manager Miele Experience Center

Overall objective/Purpose of position

The Store Manager of Miele Experience Center manages, develops and motivates his or her sales team composed of Sales
Advisors, and ensures that high-quality customer service standards are maintained. He or she is responsible for achieving sales targets of the store.


▪ Responsibility for work organization control in Miele store and delegating tasks to the team in accordance with labor law and Miele standards
▪ Training and continuous improvement of the competences in the subordinate team
▪ KPIs analysis and implementation of action plans with the goal of achieving defined sales targets
▪ Proactive approach to constant improvement of procedures in the store and in the whole organisation
▪ Professional customer service in Miele stores (and other communication channels) based on high-quality product consultation
▪ Building long-term relationships with clients and partners through involvement in the consulting process and after-sales service
▪ Proper handling of quotations and orders for customers in the system and their subsequent realization due to close cooperation with the logistics department
▪ Keeping the necessary documentation in the system for the needs of sales records, orders and customer service
▪ Care for the Miele store, ongoing cooperation with other functions of the company and suppliers to ensure efficient and professional
operation of the MEC in terms of technical functionality and visual presentation
▪ Assistance in organizing and conducting promotional and commercial activities under the supervision of the direct manager aimed at increasing sales in the MECs and in other sales channels
▪ Control of the cash register
▪ Responsibility of the availability of information materials for customers
▪ Responsability for organisation of trainings, workshops and events for customers
▪ Other tasks as per request of the direct manager

Key performance measures for position

▪ Sales targets achievement
▪ Team management and people’s turnover management (new hirings, inductions)
▪ Customer satisfaction; number of complaints
▪ Flawless and timely settlement of cash & inventory
▪ Number & quality of conducted events & communication actions

Competencies/skills for position

▪ Min 2-years experience in a relevant role on a manager or team leader position
▪ Impeccable manners & high etiquette
▪ Organized and structured ways of working with high attention to detail
▪ Capacity of planning the actions & prioritazing
▪ High communication skills
▪ Team spirit; ability to work in a facilitator role
▪ High understanding of customer experence principles and quality of service
▪ Speaking English: min. B2 level
▪ Experience with ERP(SAP) & CRM is a plus

Horizons is a leading recruitment company specializing in expert and middle management positions with 18 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, a professional understanding of the business trends and a pro-active approach towards recruiting and hiring through different methodologies and innovations.

Horizons owns license No 2118 from 27.09.2016.