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Training Plan: Communication Skills

Training in communication skills in organizations is necessary in several key situations:

New Employees or Teams:

When new employees join an organization, it is important for them to develop effective communication skills to successfully integrate and work efficiently in a team.

Changes in the Structure or Strategy of the Organization:

Changes in corporate culture, structure, or strategic changes often require improved internal communication to ensure a smooth transition and maintain employee engagement.

Low Performance or Communication Problems in Teams

If low efficiency or frequent misunderstandings and conflicts in work teams are observed, this may be a signal that improvements in communication skills are necessary.

Leadership Skills Development

For managers and leaders, communication skills are critical for managing and motivating their teams, as well as for negotiating and representing the organization externally.

Upcoming Changes or Crisis Situations

In times of change or crisis, effective communication is key to managing expectations and maintaining morale and engagement among employees.

International and Multicultural Environment

In a globalizing world, organizations often operate in an international and multicultural context, requiring specific communication skills to overcome cultural barriers.

Technological Changes

The introduction of new technologies may require training to ensure employees effectively use new communication platforms and tools.


Session 1: Introduction to Communication Skills

  • The importance of effective communication
  • Basic communication models and theories

Session 2: Nonverbal Communication

  • Gestures, facial expressions, and body language
  • The importance of nonverbal signals in communication
Session 3: Active Listening Skills

  • Techniques for active listening
  • Practical exercises to improve listening skills

Session 4: Clear and Effective Expression

  • Structuring thoughts and ideas
  • Effective expression and argumentation
Session 5: Emotional Intelligence in Communication

  • Understanding and managing emotions
  • The impact of emotional intelligence on communication

Session 6 and 7: Managing Conflicts and Difficult Conversations

  • Strategies for conflict management
  • Techniques for dealing with difficult conversations and situations
Session 8: Feedback – Giving and Receiving

  • Techniques for effectively giving feedback
  • Receiving criticism and using feedback for personal development
Session 9: Public Speaking and Presentation Skills

  • Tips and techniques for public speaking
  • Creating and delivering impactful presentations
Session 10: Applying Communication Skills in a Professional Context

  • Communication within a team and between departments
  • Creating a positive work atmosphere through effective communication
Assessment of Training: Participants will be assessed through observation during the sessions and a final practical test involving a presentation or role-play.
Feedback and Certification: Each participant will receive individual feedback on their skills and progress. Upon successful completion of the training, participants will receive a certificate of participation.

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