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IT Opeations Analyst

Ref.No SESA1109

Schneider Electric is represented in Bulgaria since 1990 ã. Its presence is in two main streams – trade representation and investment in the production plant in Plovdiv. 2007 the company wins Investor of the year and many other prizes.
After a major restructuring of its global IT support the company needs to attract a professional for the new position of

IT OPEATIONS ANALYST

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Qualification and experience:

  • University degree in computer sciences or equivalent educational experience
  • At least one year significant and consistent experience with hardware, operating systems and networks
  • Very good knowledge in IT business technologies
  • Solid system background on Windows
  • Knowledge of Linux or Unix is advantage
  • Fluency in Bulgarian and English
  • Knowledge of French will be an advantage
  • Orientation to internal customer and business acumen

Main responsibilities:

  • Provide support to both Bulgarian and European Schneider Employees by taking active role in IT Service Desk
  • Troubleshooting network and desktop hardware and software
  • Resolve network issues and/or escalate to corporate resources
  • Installing, configuring and maintaining network hardware, peripherals and software
  • Participate in global and regional technology and application rollouts
  • Addressing service issues with local service providers
  • Maintain a secure operating environment for the computer systems
  • Assisting users with network access/permissions/security problems
  • Training users on use of systems and applications
  • Collect appropriate data and evaluate/report on problem trends
  • Maintain system documentation, drawings, etc. as appropriate

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