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Head of Collection

Ref.¹ HC0609

Our client is a subsidiary of one of the major European financial institutions specialized in financial services for retail clients. The company is reputable and its business is constantly growing and developing through increasing of consumer loan portfolio. Presently the company needs to strengthen its division for loans portfolio recovery and needs to attract a proven professional for the key role of

Head of collection


Goals and responsibilities:

  • Manage the Collection Department related to the recovery overdue loan exposures and collection of fully claimed credits of the portfolio
  • Manage the goals for loans recovery within the defined deadlines and amounts
  • Improvement of successfully collected loans ratio by improving team performance
  • Plan and implement regular and special action plans for loan portfolio recovery
  • Regular review of collection scripts, professional manner of daily contact by collection agents and professional approach by employees
  • Monitoring of performance of the staff in line with company guidelines
  • Reporting of achieved results and recovery ratios, trends, predictions and  proposition for risk management and loan approval unit for better integration

Requirements and qualification:

  • University education with relevant business or finance degree
  • At least 2 years experience in managing a team within collection structure
  • Ability to strengthen a team, assertiveness and to motivate people for better performance
  • Strong analytical and communication skills both to clients and staff
  • Fluency in English and Bulgarian
  • Customer orientation, persistence in goals achievement and stress resistance
  • Advanced computer skills (MS Office) for reporting purposes