Global IT Local Engineer

Global IT Local Engineer

About our client

They are a truly international company. An inclusive, innovative global FMCG with over 27,500 employees operating across 120 markets. As they embrace a new era of growth, they’re transforming. With consumers at the centre of everything they do, their ways of working and culture are driven by a challenger mindset, where people can challenge the status quo and bring their best selves to work. Their agility and collaboration are driving their ambitions, innovation and success, all supported by their award-winning development programmes that create exciting and rewarding opportunities for all.

The Global IT Local Engineer is responsible for the 24 x 7 support of all in-scope IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within a geographical area (normally a country with occasional work assignments in other areas). All activities should be done in accordance with Global IT policies, processes and procedures.

By working with other parts of the business, and their key support partners, this role will ensure customer satisfaction and service levels are maintained and service improvements are identified and implemented effectively.

The Global IT Local Engineer is responsible for:

  • support of all IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within their geographical area
  • ensure CMDB / local hardware and software asset management solution contains a detailed record of all systems deployed within the assigned geographical area and is up to date
  • ensure local systems replacement/upgrade activity is successfully concluded
  • In conjunction with the local/regional BCP team, ensure that the local IT business continuity plan is current and tested
  • deployment of non-standard local systems approved by the Global IT Technical Design Authority
  • manage and/or assist in project activity including the deployment of new services, systems, hardware, applications, upgrades, additional automation and any other related change activity including IT infrastructure changes (cabling etc.)
  • manage and/or assist in audit & compliance activities that are required

Key Relationships:

Internal (excluding direct team and manager):

  • Internal customers
  • Internal Global IT counterparts

External:

  • Work with 3rd party suppliers and partners involved in Service support and systems upgrades / deployments

Education, Qualifications, Skills and Experience

Essential:

  • Desktop application delivery into a managed infrastructure environment
  • Experience of identifying and resolving all user based IT/Telephony hardware and software issues and incidents
  • Experience of supporting IP and exchange based telephony/fax services
  • Worked in a service delivery environment using service desk application tools
  • Experience of application wrapping scripting and testing
  • Experience in delivering and managing client / server solutions.
  • Ability to work with business users in defining local requirements and delivering locally approved solutions
  • Experience of core Microsoft technologies
  • Experience in managing infrastructure patching cabinets
  • Worked within the practice and standards of a service delivery team
  • Experience of working in a customer facing organisation – potentially in a VIP environment
  • Has a working knowledge of local working practices, legal and safety regulations
  • Delivery of change activity within a structured change environment
  • Knowledge of active directory environment
  • Experience of ITIL principles and working practices
  • Must be fluent in the local working language

Desirable:

  • 5 Yeas plus experience of working within a complex technology environment in a local support capacity
  • A working knowledge of the English language would be an advantage

What the company offers:

Our client offers a competitive package of salary, bonus scheme, health insurance and (25/29) days holiday.

If you are interested, please, send your CV with a recent photo.

Your personal information will be used only for the purpose of the recruitment process and will be treated with confidentiality and respect. Confidentiality is guaranteed and protected by law.

Horizons is a leading recruitment company specializing in expert and middle management positions with 18 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, a professional understanding of the business trends and a proactive approach toward recruiting and hiring through different methodologies and innovations.

Horizons owns license No 2118 from 27.09.2016.