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Customer Support Agent with German and English

Customer Support Agent with German and English

Our client, Pleuger Germany is a global leader in the manufacturing and supplying of submersible motors, pumps, thrusters, plunger pumps and related services. Pleuger is based in Hamburg and holds Pleugers´ Centre-of-Excellence with the leading engineering department.

The company´s products and services are recognized worldwide in industries such as energy, mining, water, industrial processing, and oil & gas for their unparalleled reliability and exceptional longevity.

The company is looking for a dynamic, motivated and competent team member, who is passionate about helping others and have excellent communication skills. This professional will work 100% remotely on the position:

Customer Support Agent with German and English

Main Responsibilities:

  • Handle incoming calls
  • Communicating with clients via phone and emails in both German and English
  • Respond to common questions
  • Assist customers with information and other service-related issues
  • Identify customer needs and redirect calls to appropriate departments

Main Requirements:

  • Fluent written and spoken German and English skills (B2-C1)
  • Other languages will be considered an advantage
  • Proven experience on a similar role
  • Excellent communication and interpersonal skills, with the ability to confidently interact with all departments
  • Strong time management skills, ability to work independently
  • Familiarity with remote communication tools

The Company Offers:

  • Fully remote work
  • Working hours: Monday-Friday 08:00-16:00
  • A friendly and respectful work environment
  • Regular salary adjustments

If you are interested in the position, please send us your CV in English or German!