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Customer Service Specialist

Ref.¹ LCS0110

Our client is an international company with more than 100 years history and in a stage of active business expansion in Bulgaria. The business model of the company consists of sales, renting, leasing, maintenance and transportation of working dresses for different businesses, industries and productions. Its clients are various small, medium and big firms with different activities. The company imposes an innovative business service on Bulgarian market and is a holder of perfect reputation and international experience. If you would like to be a part of practices and experience of a leader in the standards of this business we offer an opportunity as

CUSTOMER SERVICE SPECIALIST

APPLY

KEY RRESPONSIBILITIES:

  • Service of newly acquired and existing business clients
  • Maintenance and support of the information system (CRM) and the status of relations with clients and sales representatives
  • Regular communication with clients and external suppliers
  • Providing information about the company services to existing clients and presentation of new services
  • Control of regularity of paymets and the correctness of performance of agreements
  • Feedback by clients related to quality of services and terms of delivery
  • Coordination and control of the transport and schedule of deliveries of working dresses as well support and maintenance of related records
  • Work with primary accounting documentation and administration of contracts and payments
  • Preparation of regular reporting information to the European Head office and for the local managemen

REQUIREMENTS:

  • Suitable University degree related to the business
  • Skills for business communication, flexibility and positive attitude
  • Very good level of English language (oral and written)
  • Good PC skills (especially Excel), experience with CRM software is an advantage
  • Experience in client relations, understanding of business clients needs
  • Clients orientation and ability to propose solutions
  • Good organizational skills and cooperative to colleagues and suppliers
  • Readiness to travel in the country when necessary

COMPANY OFFERS:

  • Correct labor and finance relations
  • Training within the job requirements
  • Proven know-how and structured rules within the company
  • Opportunity for professional development within customer relations and key account management

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About the Author

Horizons is a leading recruitment company specializing in expert and middle management positions with 13 years of experience on the Bulgarian market. Our team consists of business oriented consultants with industrial specialization, professional understanding of the business trends and a pro-active approach towards recruiting and hiring through different methodologies and innovations. Horizons owns license №2118 from 27.09.2016.